Refund & Returns Policy
At AssetTags.ie, most of our asset tags and labels are custom-made or printed specifically to your requirements. This means different return rules may apply depending on whether your order is personalised or a standard, non-customised product.
Nothing in this policy affects your statutory rights under Irish consumer law.
Custom-Made & Personalised Products
Most asset tags and labels supplied by AssetTags.ie are made to order using artwork, text, numbering, barcodes, QR codes, logos or other specifications provided or approved by the customer.
Under Irish and EU consumer law, the standard 14-day cooling-off period for online purchases does not generally apply to goods that are made to the customer’s specifications or are clearly personalised.
For this reason, custom-made or personalised products cannot normally be cancelled or returned simply because you have changed your mind.
This does not affect your rights where the products are faulty, damaged, incorrectly produced or do not conform to the agreed order specification.
Artwork & Proof Approval
Where an artwork proof is supplied, you are responsible for carefully checking the proof before approving it for production.
Please check:
Spelling and wording
Serial numbers and numbering sequences
Barcodes and QR codes
Logos and artwork
Colours
Dimensions and layout
Any other product specifications shown on the proof
Once a proof has been approved, we will manufacture the order based on that approved artwork.
We cannot normally provide a refund or free replacement where an error was clearly shown on an approved proof and the finished product has been manufactured correctly in accordance with that proof.
However, proof approval does not affect your statutory rights where the products supplied are faulty or differ from the approved specification.
Faulty, Damaged or Incorrect Products
If your order arrives damaged, is faulty, has been manufactured incorrectly or does not match the agreed specification, please contact us as soon as possible.
For consumer purchases, Irish consumer law provides statutory remedies where goods do not conform to the sales contract.
Where applicable, these may include:
A full refund
Replacement
Repair
A proportionate reduction in price
Consumers may have a short-term right to reject faulty goods within 30 days of receiving them. Consumer rights may continue after this period, depending on the circumstances and nature of the issue.
We may ask you to provide:
Your order number
Photographs of the affected products
A description of the problem
Details of the quantity affected
Please do not dispose of affected products until we have had an opportunity to assess the issue.
Where goods are confirmed as faulty or incorrectly supplied, any remedy will be provided in accordance with your statutory rights.
Standard, Non-Personalised Products
Where we sell standard products that have not been made to your specifications or personalised, consumers purchasing online will normally have the right to cancel the purchase within 14 days of receiving the goods.
You must inform us of your decision to cancel within this 14-day period.
After notifying us, you must return the goods without undue delay and no later than 14 days after notifying us of the cancellation.
Unless we agree otherwise, you are responsible for the direct cost of returning unwanted, non-faulty goods.
Returned goods should only have been handled to the extent reasonably necessary to establish their nature, characteristics and functionality. We may make an appropriate deduction where the value of the goods has been reduced as a result of handling beyond this.
Refunds for Cancelled Standard Orders
Where a valid cancellation right applies, we will refund payments received from you, including the cost of our least expensive standard delivery option.
Additional delivery charges resulting from your choice of a more expensive delivery method are not refundable.
Refunds will be processed without undue delay and in accordance with applicable consumer law. We may withhold the refund until we have received the returned goods or you have provided evidence that they have been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
Items That Cannot Normally Be Returned for Change of Mind
Unless faulty or incorrectly supplied, we cannot normally accept change-of-mind returns for:
Custom printed asset tags or labels
Products made to your individual specifications
Sequentially numbered products
Products containing customer-specific barcodes or QR codes
Products containing custom logos, text or artwork
Other clearly personalised products
This exclusion relates to change-of-mind returns only. It does not remove any statutory rights relating to faulty or non-conforming goods.
Customer-Supplied Information
We are not responsible for errors originating from information supplied or approved by the customer where the finished products have been manufactured correctly according to that information.
This may include incorrect:
Spelling
Serial numbers
Contact information
Barcodes
QR code data
Artwork
Logos
Dimensions or specifications
We recommend carefully checking all information before approving an artwork proof.
Misuse or Incorrect Application
We cannot accept responsibility for damage caused after delivery through misuse, accidental damage, unsuitable storage, normal wear and tear or incorrect application of the product.
For adhesive asset labels in particular, customers should ensure that the chosen material and adhesive are suitable for the intended surface and environment.
This does not affect your rights where a product was incorrectly described or was not reasonably fit for a purpose that was made known to us before purchase.
Business Customers
Certain statutory consumer cancellation rights described above apply specifically to individuals purchasing primarily for purposes outside their trade, business, craft or profession.
Orders placed for business or commercial purposes may therefore be subject to different cancellation and return rights.
Nothing in this section excludes any rights or remedies that cannot legally be excluded.
How to Contact Us
To request a return, report a problem or ask about an order, contact:
Email: info@assettags.ie
Please include your order number and as much information as possible about the issue. Photographs can help us resolve manufacturing or delivery problems more quickly.
AssetTags.ie / CardLogic Ltd
Kilkenny Commercial Centre
Sion Road
Kilkenny
R95 A58R
Ireland
Your Statutory Rights
This Refund & Returns Policy is intended to operate alongside your rights under applicable Irish consumer legislation, including the Consumer Rights Act 2022.
Nothing in this policy is intended to restrict or exclude any statutory rights that cannot legally be restricted or excluded.