Delivery & Shipping Policy
Last updated: 25 August 2026
This Delivery & Shipping Policy applies to orders supplied through AssetTags.ie.
AssetTags.ie is a trading name of CardLogic Limited, registered in Ireland under company number 478303.
1. Delivery Charge
We currently charge a flat delivery fee of €14.99 per order unless otherwise stated during checkout or agreed separately in writing.
Any applicable delivery charge will be shown before your order is completed.
For unusually large, heavy or specialist orders, a different delivery charge may be quoted before the order is accepted.
2. Typical Lead Time
Most products supplied by AssetTags.ie are custom-made to order.
Our typical lead time is:
7–14 business days from artwork proof approval to delivery.
This is an estimated production and delivery timeframe and is not a guaranteed delivery date unless we specifically agree a delivery date with you in writing.
3. When the Lead Time Begins
For customised products, the estimated lead time begins only once all information required to manufacture your order has been received and the final artwork proof has been approved.
This may include:
Final artwork
Logos
Text
Serial numbering
Barcode or QR code information
Product dimensions
Material and adhesive specifications
Payment, where required
Written approval of the final artwork proof
Time spent waiting for artwork, information, payment or proof approval is not included within the estimated 7–14 business day lead time.
4. Business Days
For the purposes of our delivery estimates, business days are Monday to Friday, excluding Irish public holidays.
Orders, artwork approvals or information received outside normal business days may be treated as received on the next business day.
5. Production and Delivery Estimates
The 7–14 business day timeframe includes both production and delivery under normal circumstances.
Actual delivery times may vary depending on:
Product type
Order quantity
Materials
Printing or manufacturing requirements
Custom finishing
Artwork complexity
Courier services
Delivery destination
Circumstances outside our reasonable control
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.
6. Urgent Orders
If you require an order by a specific date, please contact us before placing or approving the order.
We will let you know whether the requested deadline is achievable.
A delivery date should only be considered guaranteed where we have expressly agreed to it in writing.
7. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please check your delivery information carefully when placing your order.
We cannot accept responsibility for delays caused by an incorrect or incomplete address supplied by the customer.
Additional charges may apply where a parcel needs to be redirected or re-delivered because incorrect delivery information was supplied.
8. Delivery and Couriers
Orders may be delivered using third-party courier or postal services selected by us.
Where tracking information is available, we may provide it by email or through your order information.
For consumer orders, CardLogic Limited remains responsible for the goods until you, or another person you have nominated, takes physical possession of them, except where you independently arrange a carrier not offered by us.
9. Delivery Delays
Occasionally, delays may occur due to circumstances outside our reasonable control.
Examples include:
Courier disruption
Severe weather
Transport disruption
Supply-chain delays
Customs delays
Industrial action
Manufacturing disruption
Natural disasters
Government restrictions
We will make reasonable efforts to minimise disruption and keep affected customers informed where appropriate.
Nothing in this section limits any statutory rights available to consumers.
10. Consumer Delivery Rights
Where a consumer places an order, delivery will be handled in accordance with applicable Irish consumer law.
Where a specific delivery period has been agreed between us and the consumer, we will deliver within that agreed period.
Where no delivery period has been agreed, applicable consumer law generally requires delivery without undue delay and no later than 30 days after conclusion of the contract.
If we fail to deliver within an agreed or legally applicable delivery period, the consumer may have the right to require delivery within an additional appropriate period.
In certain circumstances, including where an agreed delivery date was essential, the consumer may have the right to terminate the contract if delivery does not take place as required.
Nothing in this policy restricts those statutory rights.
11. Missed Deliveries
Where a courier attempts delivery and nobody is available to receive the parcel, the courier may:
Attempt delivery again
Leave delivery instructions
Deliver to an authorised collection point
Ask the recipient to arrange re-delivery
Customers should follow the instructions provided by the courier.
Additional charges caused by repeated failed delivery attempts may be payable where permitted by law and where the failed delivery was caused by circumstances within the customer’s control.
12. Damaged Deliveries
Please inspect your order as soon as reasonably possible after delivery.
If a parcel arrives visibly damaged, please take photographs of:
The external packaging
Any damaged packaging inside the parcel
The affected products
The courier label where possible
Please contact us at info@assettags.ie and include your order number and photographs.
For consumers, goods remain our responsibility until you or a person nominated by you takes physical possession of them.
Your statutory rights are not affected by any requirement to provide photographs or report visible damage promptly.
13. Missing or Lost Deliveries
If your order has not arrived within the expected timeframe, please contact us.
Where we arranged the delivery, we will investigate the issue with the courier.
Consumers should contact AssetTags.ie rather than being required to resolve a lost delivery directly with the courier.
Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with your statutory rights.
14. Incorrect Delivery
If you receive products that you did not order, or your delivery is incomplete, please contact us as soon as reasonably possible.
Please provide:
Your order number
Details of the missing or incorrect products
Photographs where useful
We will investigate and arrange an appropriate resolution.
15. International Deliveries
Where international delivery is available, delivery times may be longer than our normal estimates.
International shipments may also be subject to:
Customs procedures
Import duties
Local taxes
Customs clearance charges
Additional courier charges
Where applicable, responsibility for import duties and local taxes will be made clear before the order is accepted or agreed with the customer.
Customs delays are outside our direct control.
16. Changes to an Order
Because most AssetTags.ie products are made to order, changes requested after proof approval may affect the production schedule.
Once production has started, changes may not be possible.
Where we agree to a change, a revised lead time or additional charge may apply.
17. Cancellation
Custom-made and personalised products are generally excluded from the standard consumer change-of-mind cancellation right once they are made to the customer’s specifications or clearly personalised.
Further information is available in our Refund & Returns Policy.
This does not affect consumer rights where goods are faulty, incorrectly supplied or not delivered in accordance with the contract.
18. Contact Us
If you have any questions about delivery or an existing order, contact:
CardLogic Limited
Trading as AssetTags.ie
Company Number: 478303
Registered Office:
Kilkenny Commercial Centre
Sion Road
Kilkenny
R95 A58R
Ireland
Email: info@assettags.ie
Telephone: 01 506 5661